Privacy Policy 789pg — Your Personal Data Protection

Introduction

789pg takes seriously our responsibility to protect the privacy of every individual who uses our platform. This Privacy Policy clearly explains how we handle your personal data — from the way it is collected to how it is stored, used, and protected.

This document applies to all users of the 789pg platform, including visitors browsing our website, prospective members in the registration process, registered members actively using our services, and former members whose accounts have been closed but whose information must be retained for legal reasons.

This Privacy Policy should be read together with Terms and Conditions 789pg, which forms part of the overall agreement between you and us. Should any conflict arise between these two documents in the context of data privacy, this Privacy Policy shall take precedence.

Types of Personal Data We Collect

789pg only collects personal data that is strictly necessary to provide you with a safe, fair, and legally compliant service. The data we collect can be grouped into several key categories:

How We Collect Your Data

789pg collects your personal data through several different channels depending on your interactions with our platform:

• Account Registration: When you complete the registration form, we collect basic information such as your name, email, phone number, and date of birth.
• KYC Verification: During the Know Your Customer process, we collect identity documents and financial information to comply with anti-money laundering legal requirements.
• Financial Transactions: Every deposit and withdrawal made through the platform records the relevant payment information for processing and account record purposes.
• Platform Usage: Our system automatically records technical and usage data when you browse the website or use the 789pg app.
• Support Communications: When you contact our customer support team via live chat, email, or other channels, those communications may be recorded for training and quality control purposes.
• Cookies and Tracking Technology: We use cookies and similar technologies to collect data on how you interact with our platform. Further details are provided in Section 6.

Purposes for Using Personal Data

789pg uses collected personal data solely for legitimate purposes that have been made known to you. The following are the primary purposes for which your personal data is used:

• Account Management: Creating, verifying, and maintaining your member account so it operates smoothly and securely.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions related to your account accurately and promptly.
• Identity Verification (KYC): Fulfilling legal obligations related to anti-money laundering (AML) and counter-terrorism financing (CTF).
• Platform Security: Detecting and preventing fraud, hacking, account abuse, and any suspicious or unlawful activity.
• Customer Support: Providing effective technical assistance and customer service when you need help.
• Responsible Gaming: Monitoring gameplay patterns to identify members who may need responsible gaming support.
• Service Improvement: Analysing usage data in aggregate (without identifying individuals) to improve user experience and platform performance.
• Marketing Communications: Sending promotional information and special offers — only to members who have given explicit consent to receive such communications.

Data Sharing with Third Parties

789pg understands that sharing your personal data is a serious matter. We do not share your personal information with external parties except in the following clearly defined situations:

• Payment Service Providers: Financial transaction information is shared with licensed payment processors we work with — such as FPX, DuitNow, and e-wallet providers — solely for the purpose of processing your transactions.
• Identity Verification Provider: KYC data may be shared with licensed third-party identity verification companies to securely process document verification.
• Game Providers: Limited account information (such as player ID) is shared with game software providers to allow you to access their games within the 789pg platform.
• Legal Authorities: We will disclose required data to the police, courts, or relevant regulatory bodies where mandated by law or court order.
• Audit & Compliance: Appointed external auditors may access certain data as part of the compliance audit process required by regulatory bodies.

All third parties receiving personal data from 789pg are bound by strict data confidentiality agreements and are required to uphold data protection standards no less rigorous than our own.

Cookies & Tracking Technology

The 789pg platform uses cookies and similar tracking technologies to enhance your experience, maintain login session security, and understand how users interact with our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification, session security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information on how pages are used, the most frequently visited pages, and errors encountered — all data is collected anonymously and in aggregate.
• Functional Cookies: Storing user preferences such as text size, preferred language, and display settings to enhance user comfort.
• Analytics Cookies: Helping us understand overall usage patterns for service improvement purposes. This data is not used to identify individuals.

You can manage or delete cookies through your web browser settings. Please note, however, that disabling essential cookies may affect your ability to log in or use certain features of the 789pg platform.

Data Security Measures

789pg continuously invests in the latest security infrastructure to ensure your personal data is always protected to the highest standard. The key security measures we practise include:

• Data-in-Transit Encryption: All communications between your device and our servers are secured by TLS 1.3 protocol with AES-256 bit encryption.
• Data-at-Rest Encryption: Sensitive data stored in our database, including financial information and KYC documents, is encrypted using the latest encryption algorithms.
• Two-Factor Authentication (2FA): The 789pg system supports two-factor authentication for all member accounts to provide an additional layer of security.
• Strict Access Controls: Only specifically authorised personnel may access members' personal data, and all access is logged and monitored.
• Regular Security Audits: We conduct regular penetration testing and security audits to identify and address any vulnerabilities.
• Certified Data Centres: Your data is stored in ISO 27001-certified data centres with robust backup and disaster recovery systems in place.

Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 and 789pg's privacy policy, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the 789pg support team. We will process your request within 14 working days. In more complex cases, this period may be extended to 30 days with notice to you.

Data Retention & Deletion Period

789pg retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law. Our general data retention schedule is as follows:

• Active Account Data: Retained for the duration your account remains active, plus any additional period required by law following account closure.
• Financial Transaction Records: Stored for a minimum of 7 years from the date of transaction, in accordance with the requirements of the Anti-Money Laundering Act 2001.
• KYC Documents: Stored for 5 years after your business relationship with us has ended.
• Support Communication Logs: Stored for 2 years for reference and quality control purposes.
• Technical Data & Logs: Stored for 90 days for security purposes and technical troubleshooting.

Once the retention period expires, your personal data will be securely deleted or anonymised in accordance with established procedures. Anonymised data can no longer be used to identify you and may be retained for analytical purposes.

Amendments to the Privacy Policy

789pg reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Any amendments will be implemented in a responsible manner:

• Notice of changes will be sent to your registered email address at least 14 days before the amendment takes effect, except for immediate changes required by law.
• The latest version of the Privacy Policy will always be available on the 789pg website with a clearly stated update date.
• For material amendments (those that significantly affect your privacy rights), we may request your active consent before the changes take effect.
• Version history of the Privacy Policy is retained and may be requested by any member for reference.

Your continued use of the 789pg platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account before the amendment takes effect.

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, the 789pg Data Protection Officer (DPO) team is ready to assist you.

You can reach us through the following channels:

• Privacy Email: [email protected]
• Live Support: 24/7 live chat via the 789pg platform
• Response Time: Privacy enquiries are answered within 3 working days

We encourage you to contact us first before filing a complaint with external authorities. We are committed to resolving any privacy concerns fairly, transparently, and within a reasonable timeframe.